MedBox Rx FAQs
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Absolutely. All prescriptions obtained via MedBox are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic.
Our doctors, nurses and pharmacists do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments follow best Canadian practices and accepted guidelines.
Finally, all medications delivered via MedBox are authorized for sale by Health Canada and filled by a registered pharmacist—the exact same medications as you would get at any pharmacy.
A prescription written by a licensed healthcare practitioner is required for all medication currently provided through MedBox’s service. If you already have the prescription, we can fill it at MedBox and skip the visit. If you need to have a new prescription written or require repeats to be added to your current prescription, an online assessment will be needed.
Please email our Customer Support team by clicking the link below and they will be able to assist you.
Absolutely. If you would prefer to pick up your medication from a pharmacy of your choice instead of using free shipping or pick up through the MedBox network, simply choose the “I prefer to pick up from my own pharmacy” option during the online visit and enter your pharmacy's contact information.
Please Note: We cannot guarantee the prices of pharmacies outside our network.
Explore our teams page to discover our roster of skilled team members ready to assist you. From there, simply click on their profiles to access their contact information and get in touch with them directly.
Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. MedBox adheres strictly to all the regulations set forth by all applicable regulatory bodies, including the College of Pharmacists, College of Nurses and College of Physicians and Surgeons.
If you have a family doctor, we are a supplement to your healthcare team. Unfortunately, many Canadians are without a family doctor, and MedBox is here to bridge the gap so we can all access the healthcare we deserve.
MedBox provides a faster, hassle-free way for you to get a prescription for certain medications, but our service does not replace your doctor or nurse practitioner. In fact, we will work closely with your family doctor and specialists as a team, so everyone is on the same page. We encourage you to continue visiting your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.
A signature upon delivery may be required for delivery. If someone is not home to receive the package, it may be held at your designated Canada Post office for pick up.
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time. This means that your visit takes place when you want it. If needed, you can save your progress so you can come back later to finish it.
Since you have already been prescribed the medication by a doctor and are currently using it, all we need to do is set up your profile to complete your registration. This may involve a brief assessment where we ask some questions to complete your health profile, such as allergies, list of medications and medical conditions.
No. In fact, the whole point is to get your prescription online, through MedBox. However, if you do have an active prescription with another pharmacy but want to take advantage of our online services, free delivery or MedBox auto-ship program, you can register with us, and we will move your prescriptions to MedBox.
Please email our Customer Support team by clicking the link below and they will be able to assist you with the registration process.
One of the many benefits of our service is that you don’t always have to, per se, talk to the healthcare practitioner. We use a model where all the relevant information needed by them is asked during the online visit, through a medical assessment questionnaire, so you don’t have to connect with them in person. But, if the practitioner has additional questions after you submit your online visit, they will connect with you via our secure messaging portal, which means you can answer their questions at your own pace, and ask some of your own.
If you prefer to speak to a MedBox team member about your needs in person, we encourage you to book an appointment for an in-store visit.
You will only pay for the drug when it becomes available again and is included in your shipment.
You can update your shipping address at any time from within your MedBox account under the “Shipping” tab. Changes must be made 48 hours prior to your next scheduled refill date.
Any last minute change should be communicated to our customer support team via email at hello@medboxpharmacy.ca so that we can attempt to update this prior to your meds being shipped.
Schedule your appointment conveniently online via your MedBox account, or reach out to one of our many locations via phone to book your appointment in person.
Once you’ve created your MedBox account and set up your medical profile, you can complete future online visits at any time for any of the eligible ailment categories we treat.
It’s simple! You create a MedBox account, complete your medical profile information, and answer a medical assessment specific to the type of prescription medication you are looking for. You will have the chance to choose your treatment preferences during each visit. You will also need to provide your health insurance information to claim for the assessment. If you are not covered by OHIP, we can provide you with an official receipt indicating how much you paid so you can submit your insurance.
After you submit that information, a healthcare practitioner (nurse, doctor or pharmacist) will review it and contact you to discuss your best options based on your assessment and preferences. The quantity of medication you receive, and any repeats you require, will be discussed with you at the time of your consultation.
If needed, we will provide a written referral to see another health care professional, such as family doctor, nurse, emergency doctor or other specialist. We will send the prescription to our accredited pharmacy and the referral, if needed, to the health provider of your choice. The pharmacy will then ship the medication to you, for free! You will only be charged for any drug costs or insurance copays if you have insurance.
We want to ensure your health goals are met. A change to the prescribed medication may be needed to improve your outcomes or reduce any unwanted reactions. Changing the medication or dose prescribed will require a follow-up assessment. We will chat with you to discuss your options then write a new prescription or adjust your existing prescription. Please feel free to submit a request and our team will be happy to assist in getting your prescription adjusted.
Please note: Once shipped, prescription medications cannot be returned for a refund.
You can cancel your prescription at any time by reaching out to our customer support team via email. Please note, for safety and regulatory reasons, meds are non-refundable and non-returnable once they have been processed and shipped by our pharmacy.
After we ship your meds, you will receive an email to complete a follow-up visit. Click the link in that email, answer a few questions such as if your condition is improving or if you are experiencing side effects. If desired, you can request a renewal at this time or even change your medication. Again, we may request a chat if needed. We take care of adding repeats and refilling your prescription behind-the-scenes.
Once your assessment is completed and the prescription has been written, we begin the process of filling your prescription. You will receive a notification from MedBox when your medications are ready to be shipped with your medication.
Prescriptions written by MedBox healthcare practitioners will last for 12 months from the date of issue. Generally, your MedBox prescription will contain refills for a one year supply of the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the healthcare professional who issues the prescription.
You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.
The cost of the online visit is no charge in most cases with an OHIP card. If you do not have OHIP coverage, or if the service provided falls outside what is covered by OHIP, there will be a nominal charge. You will receive an official receipt to submit to your private insurance if applicable.
We currently offer free shipping to customers that choose to have our pharmacy fill their medication.
It will depend on the medication you choose. You will see the estimated cost of your medication during your online visit which includes the pharmacy fill fee. That cost does not include any potential deductions from your insurance/benefits coverage (if applicable). With insurance coverage, your payment may be less than the posted cost.
The cost of the online visit is no charge in most cases with an OHIP card. If you do not have OHIP coverage, or if the service provided falls outside what is covered by OHIP, there will be a nominal charge. You will receive an official receipt to submit to your private insurance if applicable.
Your visit will be reviewed by a healthcare practitioner within a few hours of submission during the day. If you visit between 8pm and 8am, your request will be reviewed in the morning. Expect to connect with the prescriber to complete the review and assessment at your preferred method of contact. If you’ve been waiting longer than expected, please email contact our support team and we’ll look into it.
Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.
Yes, we welcome you to move your existing prescriptions to MedBox, even if you don’t have any refills remaining. We take care of adding repeats at no charge and filling your meds as appropriate.
Please email our Customer Support team by clicking the link below and they will be able to assist you.
Please update your shipping address within your MedBox account under the ‘Shipping’ tab as soon as possible. Changes must be made 48 hours prior to your next scheduled refill date. You will also then be required to reach out to our customer support team via email or visit your account to inform us of this change so that your prescription can be faxed from one pharmacy branch to another.
Yes, we will still ship all other drugs you were prescribed as scheduled. For backordered meds, we will fill them and ship to you as soon as the pharmacy obtains stock.
You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future prescriptions will be directly-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.
Call 911 or proceed to your nearest emergency room immediately. MedBox is not intended for medical emergencies.
The tracking number will be activated when the courier picks up the parcels, which happen on weekdays in the evenings. Check the tracking number at a later date and you should then be able to see the status of your package.
As of April 1st, 2019, OHIP+ covers some birth control for all women in Ontario under 25 years old that do not have private insurance. Make sure to upload your OHIP card during your online visit so that the pharmacy can apply your coverage.
Yes, your security is paramount to MedBox’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the MedBox healthcare practitioner.
Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. MedBox is compliant with The Personal Health Information Protection Act (PHIPA) of Ontario. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.
Read more on our Privacy Policy.
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. We recommend that you upload your private and/or provincial benefit card during the online visit so that our team can apply any coverage you are eligible for before shipping your meds.
For private insurance, we recommend you check your plan manual to better understand how much coverage you have.
Further details on Ontario Health plan coverage for seniors, children, ODSP and Trillium or If you require additional assistance finding insurance coverage, we would be happy to help you. Please email our Customer Support team by clicking the link below and they will be able to assist you.
Absolutely. All MedBox shipments arrive in discreet packaging so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.
The coverage you are eligible for will not be deducted until the pharmacy processes your prescription, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy is ready to ship your medication, your actual cost will be displayed
For any medical-related questions, we strongly recommend that you contact the prescribing healthcare practitioner directly as they are familiar with your needs and know what the best course of action may be. Please login to your MedBox account and message the practitioner for that specific prescription.
Yes, we assist our customers with any insurance forms that need to be filled out. Please email us to make a request and attach all applicable forms. We will communicate with your health care providers to complete the paperwork.
We can renew your prescription after the expiry date by completing a new online assessment for a new prescription.
We currently ship the medication via Canada Post Express Post signature service. Alternatively, we may ship using a qualified private courier.
When a drug is backordered, it means that the drug manufacturer does not have any of that drug in stock to provide the pharmacies with. We will discuss other options with you, including similar medications that are available and/or custom compounds. Your prescription will be adjusted accordingly with your consent.
If there is no safe place to leave your package, or it requires a signature but no one is available, your package will be available at the closest post office for pick up. Usually, packages are available for up to 5 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.
MedBox Rx is an end-to-end platform where you can get prescriptions for lifestyle medications through an online visit with a licensed Canadian doctor, and have your medication shipped to you on an automated refill schedule that works for your daily routine.
Our mission is to give people easier access to prescription and non-prescription medications without compromising on healthcare standards.
Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for expertise and service provided by the Pharmacist and/or other health professional.
If you get your medication through MedBox, our pharmacy will charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee added for each prescription drug.
Our medical team helps oversee each of our health categories to ensure our medical assessments are thorough, safe, personalized, and on-par with the best that in-person care can offer. Our pharmacists work to provide best-in-class drug expertise and support.
We’ll contact you via email if your package is returned to us. Your medication will be destroyed 1 month after your fill date should you fail to respond to MedBox Customer Support or contact the pharmacy.
You will be charged for the online visit when you submit the assessment questionnaire. From there, you will be contacted by our healthcare team to complete the assessment and write any prescriptions or referrals that are needed. Once you consent, you will be charged the cost for the meds to be shipped. If you have insurance or benefits coverage, it will be applied according to your plan.
We will have your medication filled and shipped to you as soon as stock is made available.
The prescribing team at MedBox are all licensed Canadian healthcare practitioners! All online requests submitted via the MedBox portal are reviewed by licensed professionals. Our healthcare practitioners consult with you and determine what prescriptions are written, as well as the appropriate dosage (where applicable).
Anyone that is 18 years or older Ontario. We cannot ship medication outside of Ontario at this time.
You will be able to see the estimated cost of medication when you start the online visit. The price shown is an estimation and will vary if the healthcare practitioner prescribes you a different medication, or if you have insurance or benefits coverage. All estimated prices shown during the online visit include the pharmacy fill fee.
When you submit an online visit, we pre-authorize your credit card for the amount of the visit. You will only be charged once your assessment has been completed. Of course, if you have an OHIP card, you will not be charged for the assessment. It can take up to 3 business days for your bank to update your statement to reflect any completed credit card charges.
Although MedBox offers both brand name and generic versions of all the medications, we will recommend when a generic medication is more appropriate. Generic medications are more affordable, in some cases up to 80% off. For this reason they are more likely to be fully covered by your insurance plan.
If your doctor offered you a smart card to help cover some of the variance in cost between the generic and brand, please present this to us so we can help reduce your copay.
The generic medications we provide have the same active ingredients as their brand name counterparts. We will make you a recommendation but the choice is always yours!